Mail Orders

Mail Order Department

Our Mail Order Department is managed by Gabrielle (Gabby) and supported by a dedicated team of phone operators and shipping specialists. They provide fast, reliable service for both retail and wholesale customers.

We process phone and web orders Monday–Friday, 8am–5pm MST, with no minimum order required.

Whether you need help locating a product, placing an order, or checking availability, our knowledgeable team is here to assist. We’re committed to accurate information, efficient service, and a smooth ordering experience every time.

Phone Numbers

To reach us quickly, use the numbers below:

Main Phone Center: 1 (800) 545-7968

Department Lines

  • Mail Order
  • Customer Service
  • Wholesale Support

Operating Hours

Monday–Friday: 8am – 5pm MST
Saturday–Sunday: Closed

Holiday Hours & Closures

2025

  • Memorial Day – Closed
  • Independence Day – Closed
  • Labor Day – Closed
  • Christmas Eve – Closing at 3pm
  • Christmas Day – Closed
  • New Year's Eve – Closing at 3pm
  • New Year's Day – Closed

2026

  • Labor Day – Closed
  • Thanksgiving Eve – Closing at 3pm
  • Thanksgiving Day – Closed
  • Christmas Eve – Closing at 3pm
  • Christmas Day – Closed
  • New Year's Eve – Closing at 3pm
  • New Year's Day – Closed

No Shipping on These Dates

2025

  • Christmas Day

USPS (2026)

  • New Year’s Day (1/1/26)
  • Martin Luther King Jr. Day
  • Presidents’ Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day

UPS (2026)

  • New Year’s Day
  • MLK Day
  • Easter
  • Mother’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
  • New Year's Day (observed)

What You Can Call Us About

  • Placing new orders
  • Product availability
  • Product recommendations
  • Order status updates
  • Store pickup questions
  • Shipping quotes
  • Tracking information
  • Returns & exchanges
  • Account support

Information to Have Ready

  • Customer Number (if available)
  • Product SKUs or product description names
  • Customer name & phone number
  • Payment method (for phone orders)
  • Pickup location (if using store pickup)

Call Handling & Support

Call Us: 1 (800) 545-7968
We answer all calls and return all messages promptly.

Can’t reach us?
Email: mailorder@thunderbirdsupply.com

Common Questions (FAQ)

Can I check product availability over the phone?

Yes! Just provide the stock number.

Do you offer shipping quotes?

Absolutely — call us and we’ll give you multiple options.

Do I need my order number when calling?

No — your customer number or phone number is enough.

Can I change my pickup location?

Yes, but please contact us as soon as possible to update it.

Policies to Know

Payment Policies (Phone & Online Orders)
  • First-time customers must ship their first order to the billing address.
  • To ship elsewhere, email a utility bill showing your desired shipping address.
Returns & Restocking
  • Stones are final sale—we can provide photos and measurements before ordering.
  • A 15% restocking fee applies to all returns, exchanges, or refunds.
In-Store Pickup Hold Times
  • Orders are held for 2 days. If we cannot reach you, a refund will be issued with a 15% restocking fee.
Service Limitations
  • We cannot process payments without proper verification.
  • We cannot ship orders without required customer confirmation.